Abstract In this study it is aimed to get clues on whether people make visits to the pharmacy other than drug purchasing and drug related information. Besides we wanted to find out on which issues people counsel to the retail pharmacists; whether the pharmacists can be helpful on every issue that people counsel; when they can not be heplful to the customer/patient which way they follow. A total of 231 retail pharmacists participated in the survey. A uniform questionnaire was distributed to the pharmacists. Data were collected during March-April 2003 and evaluated by SPSS (ver. 10)?. This study is across-sectional study. Of the 231 pharmacists 96.1% stated that people counsel on various issues other than drugs. Ailments in minor diseases, comments on laboratory tests, physician referral, diagnosing a disease, blood glucose level and hypertension measurement and having injections were the most frequently counselled issues. In most cases it can be concluded that pharmacists foolow an ethical way by refering the patient/relative of the patient to the right health institution or professional when he cannot be helpful on the counselled issue. Özet Bu çalismada kisilerin eczaneye ilaca iliskin bilgi ve ilaç satin alma disinda, danisma hizmeti almaya gidip gitmedikleri hakkinda ipuçlari edinilmesi amaçlanmistir. Ayrica hangi konulari eczaciya danistiklarini, eczacilarin kisilere yardimci olamadiginda nasil biryol izlediklerini ortaya koymak amaçlanmistir. Arastirmaya toplam 231 serbest eczaci katilmistir. Eczacilara tek tip soru kagidi dagitilmistir. Veriler Mart-Nisan 2003`te toplanip, SPSS (ver. 10)? ile degerlendirilmistir. Bu kesitsel bir arastirmadir. 231 eczacinin % 96.1`i kendilerine kisilerin ilaç disindaki çesitli konularda danistiklarini bildirmistir. En çok danisilan konu ve istenen hizmetler; ufak hastaliklara çareler, laboratuvar testlerinin yorumu, doktora yönlendirme, hastalik teshisi, kan glukoz düzeyinin ve kan basincinin ölçümü ve enjeksiyon olmalidir. Pek çok durumda eczaci hastalari dogru saglik kurulusuna ve personeline yönlendirerek etik bir tutum sergilemektedir.

Keywords: Community/Retail Pharmacy, Pharmacist(s), Counselling, Referral.